Shipping and Refund

Shipping and Refunds Policy

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping Options

Price

2-10 Day Shipping (Order under $99)

$19.00

2-10 Day Shipping (Order under $99)

$15.00

2-4 Day Shipping

1-2 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

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Free Shipping
over $100

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Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at hello@gutbuddy.com.au We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

We offer free standard shipping on all orders over $100 within Australia.

Plus, keep an eye out for special offers and promotions — we often run discounts, bundle deals, or seasonal specials to make it even easier to support your dog’s gut health.

For full shipping details, check out our Shipping & Refund Policy.

How long does it take to receive my order?

We ship Australia-wide from our warehouse in Victoria.

Estimated delivery times:

Standard Shipping: 3–7 business days

Express Shipping: 1–3 business days (metro areas)

Orders are usually processed within 1–2 business days, and you’ll receive a tracking number once your order is on its way.

Please note: Delivery times may vary slightly depending on your location and courier delays.

For more details, see our Shipping & Refund Policy.

How will my order be shipped?

Your order will be shipped with Australia Post.

What are your shipping costs?

We keep shipping simple and affordable:

Standard Shipping: Flat rate of $15 (delivers in 3–7 business days)

Express Shipping: Flat rate of $19 (delivers in 1–3 business days for metro areas)

Free Shipping: On all orders over $100

Orders are usually processed within 1–2 business days, and you’ll get a tracking number once your order is on its way.

For full details, check out our Shipping & Refund Policy.

My order has already been shipped but I need to update the address. What should I do?

Once your order has been processed and posted, we cannot change the delivery address.

Please double-check your shipping details at checkout to make sure everything is correct.

If you notice an issue before your order has shipped, contact us immediately at hello@gutbuddy.com.au and we’ll do our best to help.

Contact Us

Address:

Po Box 35, Warracknabeal, Vic 3393

Phone:

+61 417 473 365

Email:

hello@gutbuddy.com.au

Web:

www.gutbuddy.com.au

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